Metal Center News
- November 2023 – Personal Touch Still Matters
- November 2022 – Regaining Favor
- November 2021 – 20th Annual Edition – ‘Brother Can You Spare a Ton’
- November 2020 – Producing In a Pandemic
- November 2019 – Excellence Repeated
- November 2018 – Keeping Up Through 232
- November 2017 – Breeding Loyal Buyers
- November 2016 – The Mills That Really Deliver
- November 2015 – The Flipside of Customer Satisfaction
- November 2014 – Websites Give Mills a Lift
- November 2013 – Customer Satisfaction is a Journey, Not a Destination
- November 2012 – Customer Satisfaction Foretells Future Success
- November 2011 – E-commerce is E-ssential
- November 2010 – Sheet Mill Satisfaction Suffers
- November 2009 – Satisfaction’s Up Despite Downturn
- October 2008 – Mill Customers Feel the Pain of High SteelPrices
- October 2007 – Creativity, Initiative Lead to Superior Satisfaction
- October 2006 – Price, Delivery Issues Temper Satisfaction
- October 2005 – Satisfaction Gap Widens
- October 2004 – Tight Steel Market Strains Supplier-Customer Relations
- October 2003 – Distinction vs. Extinction
- October 2002 – What do service centers really think of the mills?
American Metal Market
- January 2001 – A fresh look at customer service in the steel industry
- October 1992 – Japan’s steelmakes face massive change
New Steel Magazine
- February 1997 – What makes customers unhappy
- October 1996 – The gift of complaints
- January 1996 – The basic strategies for success
- July 1995 – Staying alive in a volatile market
- January 1994 – Future winners in world steel: minimills, Dofasco, China
Iron Age