Frequently Asked Questions

How do Survey Participants Respond?
The Jacobson Survey is available now at   Surveys may also be completed via phone, fax or mail.

Why Should I Respond to the Jacobson Survey?
Customers benefit by helping steel mills and the steel industry to continuously improve.  Jacobson makes a donation to a charity of your choice on your behalf.  The charitable donation is doubled for an online survey.

What Steel Industry Segments does the Jacobson Survey Cover?
Jacobson surveys Beams, Bar/Structurals, Carbon Sheet, Plate, SBQ Bar, Cold Finish Bar, Rod, Tin Mill, and Stainless Sheet customers.

What Attributes does Jacobson Measure?
Product Quality, Price Competitiveness, On-Time Delivery, E-Commerce, Outside Sales Representation, Inside Sales Support, Total Customer Service, and Overall Satisfaction.

How is Satisfaction Defined?
The Jacobson Survey measures satisfaction from the customer’s perspective.  Each  customer defines satisfaction for themselves.  Specific, detailed customer comments are encouraged to more fully inform mill suppliers on their strengths and weaknesses.

Who Sponsors the Jacobson Survey?
The Jacobson Survey is an independent, third-party survey.  Jacobson’s research is funded via report purchases by nearly all major steel mill producers.  Since 1994, the Jacobson Survey has been the industry benchmark for steel mill satisfaction performance.

For more information contact John Jacobson at (847) 735-7250 –