Jacobson Steel Customer Satisfaction Survey

Please rate all of your major steel mill suppliers in each product segment.

Which products do you purchase?

* Use the 'tab' key to move from one field to the next.
Do not use the 'enter' key as that will take you out of the survey.

Name (required)
Company
Title
Email (required)
Phone

Section 1
What are the most important attributes of good steel suppliers?

Where do steel suppliers need the most improvement?

What mill website features are important to you?

Section 2 Mill Evaluations
Please rate each of your major steel suppliers. Enter the name of your largest supplier first. Continue this process until you have rated each of your major steel suppliers.

First Steel Mill Evaluation

Company Name and Mill Location:
What one word or phrase best describes this supplier?
Steel Product(s):

On a ten-point scale where 10 is Very Satisfied and 1 is Very Dissatisfied, please rate each of your major steel suppliers.

10987654321N/A
Product Quality
10987654321N/A
Price Competitiveness
10987654321N/A
On-Time Delivery
10987654321N/A
Outside Sales
10987654321N/A
Inside Sales
10987654321N/A
E-Commerce
10987654321N/A
Total Customer Service
10987654321N/A
Overall Satisfaction
10987654321N/A
Will you be using this supplier a year from now?
Would you recommend this supplier to others?

VERY IMPORTANT - What are the strengths and weaknesses of this mill?

It is important that you evaluate each of your major steel mill suppliers.
Please include the company name and the mill location.

Please Go to Next Mill Evaluation       


Second Steel Mill Evaluation

Company Name and Mill Location:
What one word or phrase best describes this supplier?
Steel Product(s):

On a ten-point scale where 10 is Very Satisfied and 1 is Very Dissatisfied, please rate each of your major steel suppliers.

10987654321N/A
Product Quality
10987654321N/A
Price Competitiveness
10987654321N/A
On-Time Delivery
10987654321N/A
Outside Sales
10987654321N/A
Inside Sales
10987654321N/A
E-Commerce
10987654321N/A
Total Customer Service
10987654321N/A
Overall Satisfaction
10987654321N/A
Will you be using this supplier a year from now?
Would you recommend this supplier to others?

VERY IMPORTANT - What are the strengths and weaknesses of this mill?

It is important that you evaluate each of your major steel mill suppliers.
Please include the company name and the mill location.

Please Go to Next Mill Evaluation       


Third Steel Mill Evaluation

Company Name and Mill Location:
What one word or phrase best describes this supplier?
Steel Product(s):

On a ten-point scale where 10 is Very Satisfied and 1 is Very Dissatisfied, please rate each of your major steel suppliers.

10987654321N/A
Product Quality
10987654321N/A
Price Competitiveness
10987654321N/A
On-Time Delivery
10987654321N/A
Outside Sales
10987654321N/A
Inside Sales
10987654321N/A
E-Commerce
10987654321N/A
Total Customer Service
10987654321N/A
Overall Satisfaction
10987654321N/A
Will you be using this supplier a year from now?
Would you recommend this supplier to others?

VERY IMPORTANT - What are the strengths and weaknesses of this mill?

It is important that you evaluate each of your major steel mill suppliers.
Please include the company name and the mill location.

Please Go to Next Mill Evaluation       


Fourth Steel Mill Evaluation

Company Name and Mill Location:
What one word or phrase best describes this supplier?
Steel Product(s):

On a ten-point scale where 10 is Very Satisfied and 1 is Very Dissatisfied, please rate each of your major steel suppliers.

10987654321N/A
Product Quality
10987654321N/A
Price Competitiveness
10987654321N/A
On-Time Delivery
10987654321N/A
Outside Sales
10987654321N/A
Inside Sales
10987654321N/A
E-Commerce
10987654321N/A
Total Customer Service
10987654321N/A
Overall Satisfaction
10987654321N/A
Will you be using this supplier a year from now?
Would you recommend this supplier to others?

VERY IMPORTANT - What are the strengths and weaknesses of this mill?

It is important that you evaluate each of your major steel mill suppliers.
Please include the company name and the mill location.

Please Go to Next Mill Evaluation       


Fifth Steel Mill Evaluation

Company Name and Mill Location:
What one word or phrase best describes this supplier?
Steel Product(s):

On a ten-point scale where 10 is Very Satisfied and 1 is Very Dissatisfied, please rate each of your major steel suppliers.

10987654321N/A
Product Quality
10987654321N/A
Price Competitiveness
10987654321N/A
On-Time Delivery
10987654321N/A
Outside Sales
10987654321N/A
Inside Sales
10987654321N/A
E-Commerce
10987654321N/A
Total Customer Service
10987654321N/A
Overall Satisfaction
10987654321N/A
Will you be using this supplier a year from now?
Would you recommend this supplier to others?

VERY IMPORTANT - What are the strengths and weaknesses of this mill?

It is important that you evaluate each of your major steel mill suppliers.
Please include the company name and the mill location.

Please Go to Next Mill Evaluation       


Sixth Steel Mill Evaluation

Company Name and Mill Location:
What one word or phrase best describes this supplier?
Steel Product(s):

On a ten-point scale where 10 is Very Satisfied and 1 is Very Dissatisfied, please rate each of your major steel suppliers.

10987654321N/A
Product Quality
10987654321N/A
Price Competitiveness
10987654321N/A
On-Time Delivery
10987654321N/A
Outside Sales
10987654321N/A
Inside Sales
10987654321N/A
E-Commerce
10987654321N/A
Total Customer Service
10987654321N/A
Overall Satisfaction
10987654321N/A
Will you be using this supplier a year from now?
Would you recommend this supplier to others?

VERY IMPORTANT - What are the strengths and weaknesses of this mill?

It is important that you evaluate each of your major steel mill suppliers.
Please include the company name and the mill location.

Please Go to Next Mill Evaluation       


Seventh Steel Mill Evaluation

Company Name and Mill Location:
What one word or phrase best describes this supplier?
Steel Product(s):

On a ten-point scale where 10 is Very Satisfied and 1 is Very Dissatisfied, please rate each of your major steel suppliers.

10987654321N/A
Product Quality
10987654321N/A
Price Competitiveness
10987654321N/A
On-Time Delivery
10987654321N/A
Outside Sales
10987654321N/A
Inside Sales
10987654321N/A
E-Commerce
10987654321N/A
Total Customer Service
10987654321N/A
Overall Satisfaction
10987654321N/A
Will you be using this supplier a year from now?
Would you recommend this supplier to others?

VERY IMPORTANT - What are the strengths and weaknesses of this mill?

It is important that you evaluate each of your major steel mill suppliers.
Please include the company name and the mill location.

Please Go to Next Mill Evaluation       


Eighth Steel Mill Evaluation

Company Name and Mill Location:
What one word or phrase best describes this supplier?
Steel Product(s):

On a ten-point scale where 10 is Very Satisfied and 1 is Very Dissatisfied, please rate each of your major steel suppliers.

10987654321N/A
Product Quality
10987654321N/A
Price Competitiveness
10987654321N/A
On-Time Delivery
10987654321N/A
Outside Sales
10987654321N/A
Inside Sales
10987654321N/A
E-Commerce
10987654321N/A
Total Customer Service
10987654321N/A
Overall Satisfaction
10987654321N/A
Will you be using this supplier a year from now?
Would you recommend this supplier to others?

VERY IMPORTANT - What are the strengths and weaknesses of this mill?

It is important that you evaluate each of your major steel mill suppliers.
Please include the company name and the mill location.

In order to evaluate the rest of your major mill suppliers, please submit this survey and then return to the ‘Online Survey’ page at www.jacobsonsteel.com.


Thank You.