Jacobson Steel Customer Satisfaction Survey

    Section 1

    Name (required)

    Email (required)

    What steel products does your company buy?

    List the mill locations you buy from.

    Which mill location is your major supplier and why?

    Steel Mill Evaluation
    Rate each mill supplier.

    Mill Supplier + Location:

    What word or phrase best describes this supplier?

    Steel Product(s):

    On a ten-point scale where 10 is Very Satisfied and 1 is Very Dissatisfied, please rate each of your major steel suppliers.

    Product Quality

    10987654321N/A

    Price Competitiveness

    10987654321N/A

    On-Time Delivery

    10987654321N/A

    Outside Sales

    10987654321N/A

    Inside Sales

    10987654321N/A

    E-Commerce

    10987654321N/A

    Total Customer Service

    10987654321N/A

    Overall Satisfaction

    10987654321N/A

    Will you be using this supplier a year from now?

    Would you recommend this supplier to others?

    VERY IMPORTANT - What are the strengths and weaknesses of this mill?

    ↓CLICK BELOW FOR NEXT MILL

    After evaluating all mills, continue to section 2.


    Section 2
    What are the most important attributes of good steel suppliers?

    Where do steel suppliers need the most improvement?

    How do you communicate with your mill suppliers?

    How can mill communication be improved?

    How many tons per year do you buy?

    Additional comments?