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About Us
Since 1992, Jacobson & Associates has been the leader in measuring steel customer satisfaction. Jacobson interviews major steel customers throughout the United States and Canada. Day in and day out, Jacobson measures steel supplier performance by obtaining feedback on customer satisfaction with quality, service, price, delivery, E-Commerce, inside sales and outside sales.
Mission Statement
The mission of Jacobson & Associates is to assist our clients in satisfying their customers. We combine unique information services and industry knowledge to produce win/win insights for our customers. Jacobson & Associates offers a unique, third-party, authoritative Steel Customer Satisfaction Measurement (CSM) service to most major steel producers in the United States and Canada.
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