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January 2026 · Metal Center NewsCommunication Fosters Customer Satisfaction
November 2024 · Metal Center NewsQuality Shines Through
November 2023 · Metal Center NewsPersonal Touch Still Matters
November 2022 · Metal Center NewsRegaining Favor
November 2021 · Metal Center News20th Annual Edition – ‘Brother Can You Spare a Ton’
November 2020 · Metal Center NewsProducing In a Pandemic
November 2019 · Metal Center NewsExcellence Repeated
November 2018 · Metal Center NewsKeeping Up Through 232
November 2017 · Metal Center NewsBreeding Loyal Buyers
November 2016 · Metal Center NewsThe Mills That Really Deliver
November 2015 · Metal Center NewsThe Flipside of Customer Satisfaction
November 2014 · Metal Center NewsWebsites Give Mills a Lift
November 2013 · Metal Center NewsCustomer Satisfaction is a Journey, Not a Destination
November 2012 · Metal Center NewsCustomer Satisfaction Foretells Future Success
November 2011 · Metal Center NewsE-commerce is E-ssential
November 2010 · Metal Center NewsSheet Mill Satisfaction Suffers
November 2009 · Metal Center NewsSatisfaction’s Up Despite Downturn
October 2008 · Metal Center NewsMill Customers Feel the Pain of High Steel Prices
October 2007 · Metal Center NewsCreativity, Initiative Lead to Superior Satisfaction
October 2006 · Metal Center NewsPrice, Delivery Issues Temper Satisfaction
October 2005 · Metal Center NewsSatisfaction Gap Widens
October 2004 · Metal Center NewsTight Steel Market Strains Supplier-Customer Relations
October 2003 · Metal Center NewsDistinction vs. Extinction
October 2002 · Metal Center NewsWhat do service centers really think of the mills?
January 2001 · American Metal MarketA fresh look at customer service in the steel industry
February 1997 · New Steel MagazineWhat makes customers unhappy
October 1996 · New Steel MagazineThe gift of complaints
January 1996 · New Steel MagazineThe basic strategies for success
July 1995 · New Steel MagazineStaying alive in a volatile market
January 1994 · New Steel MagazineFuture winners in world steel: minimills, Dofasco, China
March 1993 · Iron AgeMinimill mentality is key to survival
January 1993 · Iron AgeFinding success in the 1990’s
October 1992 · American Metal MarketJapan’s steelmakes face massive change