Jacobson Steel Customer Satisfaction Survey Name (required) Email (required) What steel products do you buy? Steel Mill Evaluations Rate each mill supplier. Mill Supplier + Location: What phrase best describes this supplier? Steel Product(s): On a ten-point scale where 10 is Very Satisfied and 1 is Very Dissatisfied, please rate each of your major steel suppliers. Product Quality 10987654321N/A Price Competitiveness 10987654321N/A On-Time Delivery 10987654321N/A Outside Sales Representation 10987654321N/A Inside Sales Support 10987654321N/A Online Portal 10987654321N/A Total Customer Service 10987654321N/A Overall Satisfaction 10987654321N/A Will you be using this supplier a year from now? Very LikelyLikelyUnlikelyNot Sure Would you recommend this supplier to others? YesNo What are the strengths of the mill? What are the weaknesses of the mill? ↓CLICK HERE FOR NEXT MILL -+ After evaluating all mills, continue to section 2. General Questions Which mill location is your major supplier? What other mills do you buy from? What are the most important attributes of good steel mill suppliers? Where do steel mills need the most improvement? What is your opinion of your supplier online portals? How many tons do you purchase annually? Who else is qualified to rate steel mills? Are you buying more, less or about the same amount as last year at this time? MoreLessSame Do you expect to be buying more, less or about the same next year at this time compared to now? MoreLessSame
